Returns are accepted within 30 days of the purchase date only if the item is unused and unopened. We do not accept returns after 30 days. All returns are subject to a 15% restocking fee and refunds can take up to 14 business days, from the shipment receiving date, to be processed. Once the credit has been processed, you will be notified via email. Shipping and handling charges incurred by ZEUSArsenal will be deducted from the credit back unless the return is due to an error on the part of ZEUSArsenal.
All items shipped (including accessories) must be sent back with the original packaging of the product. Any incomplete or defaced returned items will not be given credit.
Please note that you are responsible for both shipping and insurance charges associated with returning your package. ZEUSArsenal is not responsible for lost or damaged returned items.
For defective products after the 30 days of purchase, warranty issues will be handled directly by ZEUSArsenal. Before shipping out a return item, you must contact ZEUSArsenal at: firstname.lastname@example.org with your warranty claim. Keep in mind that glass is not covered under any warranty. If deemed a warranty issue you will receive a return reference number that must be labeled on the returned package. Items sent to ZEUSArsenal without a return reference number will be rejected and returned to the sender.